How to Fix Your Steel Series Arctis 7 When It Won’t Charge

The comfort and acoustic quality of the SteelSeries Arctis 7 wireless gaming headset are well known.

Like any technical device, though, it could have issues, especially when charging.

You can troubleshoot and fix your SteelSeries Arctis 7 not charging problem by following the instructions in this article.

Initial Inspections

Examine the charging cable. 

Check for damage. 

First, carefully examine the charging cable for any visible damage. Look for frayed or broken wires, which can hinder the headset from charging correctly.

Use a different cable. 

If the cable appears fine but the headset still won’t charge, try using another USB charging cable that is compatible with the Arctis 7. This can help identify if the cable itself is the problem.

Check the port for charging. 

Empty the Port

Over time, debris and dust might gather in the charging port and cause problems with connectivity. To gently clean the port, use compressed air or a small, soft brush.

Examine any damage. 

Look for any indications of damage, such as bent or broken connectors, on the headset’s charging port. The port might require expert repair if it is damaged.

Use a different power source.

Test various outlets. 

Try connecting the charger to various power outlets or USB ports on your computer. The problem may not always be with the headset, but with the power supply.

Avoid power strips. 

Power strips can occasionally cause charging trouble. Plug the charger straight into a wall outlet to see if it solves the problem.

Software and firmware updates

Update SteelSeries Engine

Download the latest version.

Make sure you have the most recent version of the SteelSeries Engine software loaded on your computer. This software controls your headset’s settings and can detect problems.

Run Software Check

Open the SteelSeries Engine and attach your headphones. The software can run diagnostics and may prompt you to update the firmware if necessary.

Firmware Update 

Check for updates. 

Within the SteelSeries Engine, check if there are any firmware updates available for your Arctis 7. Keeping the firmware updated can resolve many problems.

Update Process 

Follow the on-screen instructions in the SteelSeries Engine to complete the firmware update. Ensure the headset stays connected during the process.

Battery and power issues 

Reset the headset. 

Power Cycle

Disconnect the headset from any power source and turn it off. Leave it off for a few minutes before trying to charge it again.

Reset Button 

Some models have a reset button. Consult your user manual to locate and use this button to reset the headset.

Battery Health

Check the battery status. 

Use the SteelSeries Engine or other battery monitoring tools to check the health and status of your headset’s battery.

Replace Battery

Should the battery be in poor condition, you ought to consider purchasing a replacement.

Reach out to SteelSeries support for assistance regarding battery replacement.

Advanced Troubleshooting

Inspect internal connections. 

Open the headset. 

If you are comfortable with hardware, you can carefully disassemble the headset to check internal connections. Ensure you have the appropriate tools and follow a guide for assistance.

Check for loose connections. 

Make sure all internal wires and connections are secure. Proper battery charging may be impeded by loose connections.

Seek professional help. 

Contact SteelSeries Support.

If you’ve attempted all the above steps and the headset still won’t charge, reach out to SteelSeries customer support for professional assistance.

Warranty Considerations 

Verify if your headset is still under warranty. If it is, you might qualify for a free repair or replacement.

Conclusion 

By following these steps, you can troubleshoot and potentially resolve charging issues with your SteelSeries Arctis 7. If the problem persists, seeking professional help or contacting customer support is recommended to ensure your headset is functioning correctly.

FAQs